Returns, Shipping & A Few Important Details

First, thank you for supporting TROY and our team. Every order means a great deal to us, and we truly appreciate you choosing to be part of what we're building.

All Sales Are Final

Because many of our products are limited-run, made to order, preorder items, or produced in small quantities, all sales are final. We are unable to accept returns, exchanges, or offer refunds for purchases simply because you've changed your mind, ordered the wrong size, or no longer want the item.

We encourage you to carefully review product descriptions, sizing information, photos, and any preorder timelines before placing your order. If you have any questions before purchasing, please don't hesitate to reach out. We're always happy to help you make the right choice.

Shipping Timeframes

We work hard to get your order on its way as quickly as possible.

Most orders are processed and shipped within approximately 15 business days from the date your order is placed. This is an average estimate, not a guaranteed shipping timeframe. During periods of high demand, preorder campaigns, product launches, holidays, or other unforeseen circumstances, processing times may take a little longer.

Once your order leaves our facility, delivery time is determined by the shipping carrier and may vary depending on your destination, customs processing (for international shipments), weather, carrier delays, and other circumstances beyond our control.

As soon as your order ships, we'll send you a shipping confirmation along with tracking information so you can follow your package every step of the way.

If Something Isn't Right

While we can't accept returns, we absolutely stand behind the quality of what we ship.

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible and include your order number along with photos of the issue.  We'll review everything promptly and work with you to make it right, which may include a replacement or another appropriate solution. To help us resolve any product issues quickly and fairly, please contact us within 30 days of receiving your order. Unfortunately, requests received more than 30 days after delivery may no longer be eligible for replacement or other assistance.

International Orders

We love that our community spans the globe!

If your order is being shipped outside the United States, please be aware that your country may charge customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges before your package can be delivered.

These fees are not collected by us, and unfortunately we have no way of predicting, calculating, or controlling what they may be. Any such charges are the sole responsibility of the customer.

We simply don't want you to be surprised when your package arrives in your country. Every destination has different rules, and your local customs authority determines if any fees apply.

If an international shipment is refused, abandoned, or returned because customs duties, taxes, import fees, or other government charges were not paid, the order is not eligible for a refund. If the package is returned to us and you would like it shipped again (where applicable), additional shipping and handling charges must be paid before we can reship your order.

Shipping Delays & Lost Packages

Once your order has shipped, delivery times are ultimately in the hands of the shipping carrier. While most deliveries arrive without issue, occasional delays can happen.

If you have not received a shipping confirmation within 30 days of placing your order, or your shipment has not arrived within 30 days after receiving your shipping confirmation, please contact us at neil@troydoherty.com. We'll gladly investigate the shipment and do everything we reasonably can to help.

Once a package has been marked as delivered by the shipping carrier, responsibility for securing the package transfers to the customer. We understand that missing packages can be frustrating and will gladly assist by providing tracking information or any documentation needed to help you work with the carrier. However, we cannot be responsible for packages that are lost or stolen after they have been confirmed as delivered.

Our Promise

We're a small team that genuinely cares about our customers. Every order supports independent music, creativity, and everything we're working to build together.

Thank you for your trust, your patience, and your support. We hope you love your purchase as much as we loved creating it.

And if Hermes gets your package there faster than the postal service... we'll happily take the credit.